Sub4Me privacy policy

Effective October 15, 2026. Sub4Me LLC operates Sub4Me, a service for adult racquet-sports players to find substitutes for in-person clinics.

Information we collect

We store your name, email, phone if supplied, birth year, gender, city, state, country, sport ratings, preferences, availability, clinic and booking history, messages, support requests and reports. Your account identifier and notification token support sign-in and notifications. Profile photos are optional and reviewed before publication.

With your permission, your device location is sent to Sub4Me to find nearby clinics and match opportunities. You can decline permission and enter a location manually. Camera and photo permissions are used only when you choose a profile photo. We do not record audio.

How we use and share information

We use this information for account security, matching, clinic management, messages, payments, refunds, safety moderation and support. Other signed-in players can see your public profile, sport ratings and city. Participants see relevant clinic, request, booking and conversation information. Administrators can review reports and photos and restrict abusive accounts.

Convex hosts account data and uploaded photos. Resend sends account and service emails. Expo and your device notification provider deliver push notifications. When payments are enabled, Stripe processes cards, reimbursement accounts and identity verification under Stripe's privacy policy. Card numbers and security codes go directly to Stripe and are not stored by Sub4Me. Sub4Me stores payment identifiers, card brand/last four digits and financial transaction history. Where enabled, Twilio delivers requested SMS and Google Places searches facilities.

We do not sell personal information or track you across other companies' apps or websites. External retailer links may record which product you opened so Sub4Me can count affiliate referrals. A retailer's privacy policy applies after you open its website.

Retention and deletion

We keep account information while the account is active. In the app, open Profile > Delete Account and type DELETE. For accounts without outstanding financial obligations, deletion completes in the app. If a booking or dispute is unsettled, the deletion request closes the account immediately and deletion completes automatically after settlement. You do not need to contact support to request deletion.

Completed deletion removes your profile and photos, sport preferences, availability, saved cards, personal membership details, authored message text, suggestions, affiliate clicks, delivery logs containing your email, phone or push tokens, and sign-in sessions. Shared clinics, requests, applications and message placeholders may remain with the name Deleted user so other participants keep their history. Bookings, transactions, disputes, safety reports and payment reconciliation identifiers remain linked to that tombstone for settlement, fraud prevention and legal obligations. The service does not currently set an automatic expiry for these retained records. Contact us to request review of retained data. Hosting-provider backups follow the provider's retention policies.

Your choices

Edit your profile and notification choices in the app. You can revoke camera, photo and location permissions in your device settings, block a player from their profile, and report a player, request or message. Contact us to request access, correction or removal of personal data retained for a stated obligation.

Adults and policy changes

Sub4Me is for people aged 18 and older. We do not knowingly provide accounts to children. Updates to this policy appear on this page with a revised effective date.

Contact

Sub4Me LLC: kaity@sub4me.net.